One public score from two sources: open reviews from anyone who rented here, plus verified cases with documented proof. It’s weighted toward what actually matters: safety and whether Sun responds.
Moved out in good shape and never saw my $900 deposit. Three emails, two voicemails, zero replies. The unit itself was fine — quiet building, decent location — but you cannot get anyone on the phone when it actually matters.
Reported a bathroom leak in March, got an exterminator visit instead (wrong unit), and the leak is still there. They are not malicious, just disorganized and slow. Rent is reasonable for the neighborhood, which is the only reason I am still here.
Honestly fine for me. My unit was clean at move-in, maintenance came within a few days for a stove issue, and I felt safe in the parking area. Deposit took a nudge but I did get it back. Not luxury, but not the horror story some reviews describe.
Thank you Sofia — we appreciate you noting the maintenance turnaround. We are working hard to make that the norm across every property.
Mold in the bedroom closet they kept calling "surface mildew" for two months. Safety was my real concern — exterior door lock was broken the whole lease. Would not rent here again.
Middle of the road. The walls are thin and the upstairs neighbor is rough, but the office did answer when I asked about my lease renewal. Amenities are basic — laundry works, gym is tiny. It is what it is for the price.
I had a good experience over two years. Quiet, clean common areas, and the one time my heat went out they fixed it the next day. Maybe I got lucky, but credit where it is due.
Moved out April 30 after a clean walkthrough. Three weeks later, no deposit and no list of deductions — just texts saying the check is coming "this week."
Got nowhere on my own for a month. The day a signed attorney demand arrived, the full deposit was back in my account within the week. No further hassle.
Reported bathroom and bedroom mold in March with photos. They refused to send anyone out and stopped replying. Still waiting on a real fix.
Heat was out for six days in February. Took a demand to get movement, but they repaired it and refunded part of the month. Wish it hadn't taken that.
Infestation spread across adjacent units, which makes it the building, not me. They claimed it was tenant-caused and dragged it out instead of treating it.
Manager let themselves in twice without warning. It only stopped after a written demand spelled out the notice rules. Should never have needed that.
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